At Dulian Exim, we provide reliable domestic and international (offshore) shipping services. This Shipping Policy outlines our shipping process, timelines, and responsibilities.
1. Order Processing
- All orders are processed within 2–5 business days after payment confirmation
- Bulk and customized export orders may require additional processing time
- Orders are not processed on Sundays or public holidays
2. Shipping Coverage
We ship:
- Across India (Domestic Shipping)
- Internationally (Offshore Shipping) to selected countries
3. Estimated Delivery Time
- Domestic Orders (India): 3–7 business days
- International Orders: 7–21 business days (depending on destination & customs clearance)
Note: Delivery timelines may vary due to logistics partners, customs, or unforeseen delays.
4. Shipping Charges
- Shipping charges are calculated at checkout based on:
- Order size/weight
- Delivery location
- International shipping costs may vary significantly depending on destination
5. Customs, Duties & Taxes (International Orders)
- Customers are responsible for custom duties, import taxes, and local charges applicable in their country
- Dulian Exim is not responsible for delays caused by customs clearance
- Any additional charges must be paid by the customer at the time of delivery
6. Shipment Tracking
- Once your order is shipped, tracking details will be shared via email
- Customers can track their shipment through the courier partner’s website
7. Delays & Liability
- We are not liable for delays caused by:
- Customs clearance
- Natural disruptions
- Courier/logistics partner issues
- However, we will assist in tracking and resolving shipment concerns
8. Lost or Damaged Shipments
- If your shipment is lost or arrives damaged:
- Inform us within 48 hours of delivery
- Share images/videos as proof
- We will coordinate with the logistics partner and provide a suitable resolution
9. Incorrect Shipping Information
- Customers must provide accurate shipping details
- Dulian Exim is not responsible for delivery failures due to incorrect address/contact information
10. Contact Us
For shipping-related queries:
- 📧 Email: info@dulianexim.com